Our mission is to be a thriving and respected restaurant company that creates experiences where team members want to be and guests want to go. We bring our mission to life in each RMH restaurant by coaching, leading and living from our core values of PRIDE!
We totally own our actions and are accountable for our results.
We treat others the way we want to be treated.
We do what we say we're going to do, and always do the right thing.
We continuously grown and improve our teams, ourselves, our company and our communities.
We foster a fun, energizing and engaging place to work and grow.
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AB139 Bobbi Carside Scored 100 Percent
44th and Thomas 901 SPA
Leestown Road Lisa Martin 100 Perfects
Park Mall broke 900 (924) first time ever on SPA
AB69 Tip a Komet
AB167 20 Years Debbie Warren
Chris Cameron 20 Years
Gateway MVPs
Goodyear Perfect FSE
AB46 Holiday Giftcards
BRIGHT Award_AB112 Brian Flynn Q1 2019
AB24 Columbus C7 ATM 2
Ron I 20 year anniversaryThe BRIGHT Award is intended to recognize those individuals who have made a contribution to a restaurant, a community or potentially all of RMH that provides long-term, positive and sustainable change. One BRIGHT Award winner is selected every quarter and the winner receives an award of $1,000 and two Runners Up receive $250.
“Nicole embodies all of our PRIDE values day in and day out. She literally takes any task thrown at her and runs with it - whether it be pumping out Campaign Materials, creating BDM's for the field, or creating an effective ATL program, no task is too large for Nicole! Most recently, Nicole checked off a HUGE goal for our department by creating a brand new MIT Book that we will launch to the field in July. The MIT Workbook that Nicole put together from scratch will be an absolute game changer for the future of our MIT's. She has worked hand in hand with various DO's and TGM's to gain feedback and to ensure that our MIT's are getting the best training they can possibly get and they literally cannot wait to start utilizing the new book. Not only does the MIT book follow the Applebee's Service Promise to a tee, but she also incorporated RMH's Mission, Vision & Core Value's as well as layering in the Great 8 and any BDM's that RMH utilizes. I truly believe that this new MIT Program is going to better prepare, engage and retain our Manager's after it launches. Nicole's consistent performance and dedication to making our MIT program the absolute best is exactly what we needed.”
“Rose makes an impact on every guest and Team Member she comes in contact with. Most recently we received the below email regarding a guest’s encounter with Rose and the entire team at AB137. Our company thrives because of people like Rose, and I myself am a better person because of her.”
– Dave Roberts, Director
“You should be so proud. Rose Guerra is almost always my server. Honest to goodness she has treated me like family since the first time I walked into this place. When I had moved here, I had just lost my husband and was in a dark place. I had also lost a daughter years before that. Rose is a blessing from heaven. She's like a daughter. I retired as a nurse with 365 employees; and let me tell you that you have some terrific employees. I'll keep coming here and they're the reason why. They have changed my life and for the better. I've lost 20 lbs. I'm dating again, being involved – everyone there is just wonderful. They deserve a medal, honestly. I hope this makes their day because they always make mine. I'll be coming every day as long as the good Lord allows me.“ – Guest from Litchfield McDowell
Congratulations to Renee Calcaterra, our Q4 BRIGHT Award Winner! Renee's a server at our Valparaiso restaurant who truly shows her RMH PRIDE.
This past November she received a letter from a Veteran whom she served on Veteran's Day regarding his experience that went beyond anything words can describe. 22 veterans take their lives each day, but on this day, Renee made that number 21. She saved this veteran's life. We couldn't be more proud of Renee and are grateful to have her in our RMH Family.
“This goes to show what a change in leadership can do for a restaurant or district. When the leader of a team truly lives the core values the culture of a market can change quickly. Dan was awarded the Bright Award by being recommended by a couple of his managers shortly after his promotion to DO of the Wyoming Market. Dan’s shoulder to shoulder leadership and commitment to teaching and growing his managers is evident. I look forward to the expectations in Wyoming being raised and I know the future is bright for Dan and his team.”
- Howard Hohman, COO
“Dan has had a strong influence with the managers in Wyoming as the TGM in Laramie. When taking over the DO position in Wyoming, he has made an immediate impact on the culture and results from the market. His managers and team members comment on his shoulder to shoulder leadership and how he is involved and teaches them how to win. Congratulations Dan! Wyoming’s future is BRIGHT!”
- Scott Hutchinson, Regional Vice President
“I would like to congratulate Tad Chiyo on being selected as the Q2 BRIGHT Award Winner! Tad has completed over 80 openings throughout the Applebee’s system. Regardless of the situation, Tad always steps up for Team RMH to do whatever it takes. After Tad was stationed at a restaurant to help with BOH training, I spoke with the General Manager to see if there was anything else that RMH could do to help, she responded with “let me keep Tad.” It was a wonderful testament to Tad and the impact that he has had on many restaurants. Congratulations, Tad and thank you for everything you do!” Mike Muldoon, President & CEO
"In Q1 Ashley was promoted to Regional Training Manager and was immediately tasked with learning the C3 content and effectively rolled it out to multiple regions after having had very little time to learn it. Ashley also took the lead in working with Dine Brands on developing the new Apple University materials and rolling it to the pilot markets at RMH. Ashley had to basically develop the new training materials as they did not exist. The rollouts were very successful and the feedback has been outstanding. the new AU platform will be a game changer for RMH with a long-lasting, positive impact."
-Mike Muldoon, President & CEO
“Congratulations to Nicole Walker on being selected as the Q4 BRIGHT Award winner! It is clear that Nicole has a very positive impact on the York, NE Applebee’s, and in turn, she has a positive impact on Team RMH. I am grateful that we have team members who are compassionate and help each other out. Nicole undoubtedly lives our core values of respect, integrity and engagement and with Nicole on Team RMH, our Future is BRIGHT! Nicole – thank you for all that you do and congratulations on being selected as the Q4 BRIGHT Award winner!”
– Mike Muldoon, President & CEO
“Nicole has been with RMH and Applebee’s since September. She has made a big impact on our restaurant by building relationships with other team members and creating regular guests. Last month one of our line cook’s car broke down and she was very worried about not being able to provide a great Christmas for her son due to the burden of having to fix her car. Nicole took this issue to social media seeking out help to fix this teammate’s car. Nicole was able to find a friend of hers to fix this employee’s car, free of charge. She also raised money from team members to be able to purchase a gift for this employee’s son. Nicole had someone show this kind of generosity towards her during a very hard time in her life and wanted to take the opportunity to do something great for someone else.”
– Heather Suhr, General Manager – York, NE
“I want to congratulate Peyton Ellis on being our Q3 BRIGHT Award winner! Peyton radiates our Core Values of Team & Guest PRIDE. I was so impressed and proud when I heard that he volunteered to construct Evansville’s PRIDE wall. Peyton is a great example that being a leader in a restaurant isn’t about title, it is about your attitude and actions. With Peyton on Team RMH, our Future is BRIGHT! Peyton – thank you so much for all you do and congratulations on being selected as the BRIGHT Award winner!”
– Mike Muldoon, President
“Peyton’s passion and energy for our restaurant is something to aspire to. He has been a leader in the PRIDE program, and was a volunteer to construct one of the first PRIDE walls. He is always there when the team needs him, a zealot about guest care, and maniacal about Ecosure and ABA standards. He keeps managers laughing, and the team energized. He is a joy to work with, and it is truly a privilege to have him at our side.”
– Heather Skinner, Assistant Manager - Evansville
"I would like to say that Robin is an absolute pleasure to work with. Professional, knowledgeable and a high sense of urgency. Our recent General Manager Meeting in Columbus put on public display her ability to not only juggle many priorities but to do so in a friendly and engaging way. Her organizational skills really came into play. I heard from many on my Team about their appreciation of Robin’s role in our successful General Manager Meeting. We believe that Robin exemplifies our Core Values of RMH PRIDE. We also believe that our Future is Brighter with this talented young Lady on Team RMH."
- Kevin Bennett, Regional Vice President of Operations
"Robin continues to exceed my expectations. Her work with the GM Meeting in Columbus was stellar. Her leadership in the planning and execution of the conference made a huge impact in strengthening our culture and have our GMs still talking about the meeting. Our Future is BRIGHT with Robin on the Team."
- Scott Hutchinson, Regional Vice President of Operations
"Congratulations to Gina Courtney for being the winner of the Q1 Bright Award! It is so exciting to see someone as deserving as Gina receive this award. During Gina’s 9 ½ years with Applebee’s she has made countless contributions to the brand and to the company. She has developed a reputation for being a great operator and is clearly known for being a leader in her region. I want to thank Gina for all she does to make RMH a place where team members want to be and guests want to go. We are very lucky to have Gina on Team RMH!"
- Mike Muldoon, President
"Congratulations to Gina Courtney on winning the Q1 BRIGHT Award. Her success and accomplishments all point back to RMH’s core values: P.R.I.D.E. Performance: Gina is known as great operator and continuously performs at a high level. Respect: I, along with many others, respect Gina for her dedication to training and operational excellence. There is no doubt that she treats people the way she would want to be treated. Integrity: Gina gets results the right way. Development: Gina has made a tremendous impact for Dayton and surrounding areas because of her ability and willingness to train and develop others. Engagement: Gina’s restaurant has an upbeat and friendly atmosphere. The energy of a restaurant is a direct result of the GM. Our Future is BRIGHT with great leaders like Gina."
- Howard Hohman, Chief Operating Officer
"Respect, Integrity, and Engagement. This guy goes all in to honor his bet. Alex, you are an amazing guy. Come on in to Valparaiso Applebee's to see this Green Bay Cheerleader today. I am sure there will be more pics to share as the day goes on. Please share your pics with the #rmhpride and #freshprinceofapplebees.”
This was my post on Sunday, 9/15th as the Bears lost their first game against the Packers. Alex made a bet with one of our guests at the bar, Mark, and a team member, Katie Koch, that if they lost he would dress as a Green Bay Packer Cheerleader for one shift and wear a Packers Jersey for his bartending shifts for the rest of the month. The Bears lost, and Alex did not hesitate to honor his bet. He posted the bet on social media and received a strong following. We continued to post pictures and videos throughout the day of him cheering and "stunting". It was a great day and drove in a lot of business for us. We have been down in sales due to construction in our area and guests fought the construction to come see Alex in his outfit. His section was full for both his shifts on Sunday.
We even received some high guest praise on the Valparaiso Restaurant and Reviews Facebook page.” - Chrissie Byers, GM
